Overview

Your Friend in Lisbon is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this website at http://www.yourfriendinlisbon.com (the “Site”), and how we collect and use that information.

The terms “we,” “us,” and “our” refers to Your Friend in Lisbon. The terms “user,” “you,” and “your” refers to site visitors, customers, and any other users of the site.

The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and/or your contact information, such as your name, phone number, and email address.

The term “Service” refers to all the services provided in this website, such as (but not limited to), private tours, digital products, consultancy sessions and newsletters.

Use of Your Friend in Lisbon, including all materials presented herein and all online services provided by Your Friend in Lisbon, is subject to the following Privacy Policy. This Privacy Policy applies to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to this Privacy Policy, without modification, and acknowledge reading it.

We comply with the European law of personal data protection and we guarantee that we respect the obligations established by the General Regulation of Data Protection (Eu) 2016/679 Of The European Parliament And Of The EU Council of 27 April 2016, as well as any other law that might apply at the moment. We strive to guarantee the correct use and treatment of the users’ personal data.

We comply with the safety levels established by applicable laws. However, we won’t be liable for any damage that third parties might cause to our software, computer systems, email platforms or user files.

We implement a variety of security measures to maintain the safety of your personal information when you place an order. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Changes to our Privacy Policy

You acknowledge and agree that it is your responsibility to review this Site and this Policy periodically and to be aware of any modifications. We will notify you of any changes to this privacy policy by posting those changes on our website.

User Rights

No user personal data will be stored unless at least one of the following actions takes place:

• User signs up to receive content from us
• User starts filling up a booking form to book a tour with us
• User books our services or buys a product from us
• User contacts us via email or contact form or telephone
• User enters a comment in our blog

We only add a contact to an email list (newsletters or marketing) after the user has filled up a subscription form, expressly requested that by email, or indicated that upon booking a tour. Any other collected personal and travel data will be used for statistic purposes only.

When you willingly submit your personal and travel data by the means described above, you are accepting this Privacy Policy and authorising us to use it, store it, as well as discard it totally or partially after having used it.

Users will only have access to their own data.

You have the right to access your data and request a modification or cancellation or limitation, or exercise your rights by contacting:

info@yourfriendinlisbon.com

In exercising your right to data portability you’ll have the right to require your personal and travel data to be transmitted to another provider. The exercise of the right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority and shall not adversely affect the rights and freedoms of others.

You have the right to present a complaint before a Control Authority.

• Non providing the required personal and travel data may result in Your Friend in Lisbon not being able to:
• Communicate with you.
• Organize a tour/s for you.
• Send you relevant information to help you prepare your trip to Lisbon,.
• Create statistics for internal use that help us understand and improve our company and site performance, in order to serve you and our users better.

Information We Collect

We collect information willingly entered by you when you place an order / booking, use our online booking system / shopping cart, subscribe to our newsletter / mailing lists, comment in our blog, fill out a form or send us an email. By performing such actions you are consenting to our treatment of your data, according to law. You are also consenting to any required international data transfer covered by law.

When ordering, sending a form or registering on our site, as appropriate, you may be asked to enter personal and travel data such as: name, e-mail address, mailing address, phone number or credit card information, as well as information related to the tours you wish to book with us (including but not limited to: hotels, flight information, itineraries, dates, number of people traveling with you…).

Fields marked with a * are mandatory, and the action won’t take place unless they the required data are provided. 

You may, however, visit our site anonymously.

We assume that all received data have been submitted by either its owner or authorised representative agent, and that they are accurate. It is the responsibility of the user to keep such data updated. We decline any responsibility for issues related to the inaccuracy of submitted data if relevant changes haven’t been communicated to us. If we detect that any data has been entered by unauthorised third parties, or that they don’t belong to the designated user, we will apply the necessary measures to correct it.

We’ll store your personal and travel data in a file.

We’ll store your personal and travel data for an undetermined period of time, as long as we consider them necessary for the finality they were stored.

We reserve the right to cancel or modify our stored data when they are found to be wrong, inaccurate or they stop being necessary for the finality they were stored. 

We may record non-personally identifiable visitor information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the Site.

When a user leaves a comment in our blog,  we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long do we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For users that book a tour or send us an inquiry, we’ll store their personal and travel information as long as it is needed to provide the service as well as to keep company records and statistics.

What Do We Use Your Information For?

We inform you that our users and clients database file will solely be used in the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To administer a contest, promotion, survey or other site feature
• To send emails with the purpose of:
  • sending information related to our tours,
  • sending information related to the visitor’s bookings and shopping carts
  • email our blog posts or other website content
  • stay in touch with former clients
  • occasionally send other content that we might consider of interest,
  • enable communication between the user and the Your Friend in Lisbon team. The email address you provide during your booking process, may be used to send you information and updates pertaining to your order and ask for a review, in addition to receiving occasional company news, updates, related product or service information, etc.
• To process transactions

Important

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested or to elaborate statistics for internal use that allow us to improve our company’s performance.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.